Sure Host – Terms and Conditions

Effective Date: 9th February 2026

These Terms and Conditions govern the provision of hosting, web design, and related services by William Rider trading as Sure Host (“Sure Host”, “we”, “us”, “our”) to you (“you”, “your”, “the Client”).

By placing an order, creating an account, or using our services, you agree to be bound by these Terms and Conditions.

1. Definitions

Service means any hosting, web design, support, affiliate, or related service provided by Sure Host. Client Website means all website files, databases, email accounts, and content hosted by us. Account means your customer account and credentials.

2. Provision of Services

• Services commence once payment has been received and provisioning is complete.
• Only services included in your chosen package are provided unless agreed in writing.
• We may modify or improve services where this does not materially disadvantage you.
• Urgent maintenance may be carried out without prior notice.

3. Availability & Uptime

We use reasonable endeavours to ensure service availability but do not guarantee uninterrupted access.

We are not liable for downtime caused by maintenance, third-party providers, infrastructure failures, software updates, or events beyond our control.

4. Fees, Billing & Payments

• All services are billed in advance.
• Renewals must be paid before expiry to avoid suspension.
• Prices may change for future billing periods only.
• Non-payment may result in suspension or termination.

Payments are processed via third-party providers such as Stripe or PayPal. We are not responsible for issues arising from payment processors.

5. 45-Day Money-Back Guarantee

New hosting services include a 45-day money-back guarantee. Refund requests must be submitted in writing.

Refunds result in immediate termination of service and permanent deletion of all hosted data.

6. Client Responsibilities & Acceptable Use

You must not use the Service to:

• Host illegal, infringing, abusive, or defamatory content
• Distribute malware, viruses, or harmful code
• Send unsolicited bulk email or spam
• Use hosting as mass file storage unrelated to a website

Email sending limits apply (typically 50 outgoing emails per mailbox per hour). You are responsible for all activity on your Client Website.

7. Backups & Data

Backups may be provided where included in your package. You are solely responsible for maintaining your own independent backups.

We are not liable for loss of data, content, email, or configuration regardless of cause.

8. Web Design Services

• You own your website content once paid in full.
• Third-party themes, plugins, and services remain subject to their own licences.
• We do not guarantee traffic, rankings, leads, or business results.
• Ongoing updates or changes require a separate agreement.

9. Affiliate & Referral Program

Participation in any affiliate or referral program is subject to approval.

• Only genuine, qualifying referrals are eligible for commission.
• Self-referrals, abuse, or misleading promotion void commissions.
• Affiliate terms may be modified or withdrawn at any time.

Affiliate participation does not create employment, partnership, or agency relationships.

10. Intellectual Property

You retain ownership of your content. You grant us a limited licence to host and process it to provide the Service.

You indemnify us against claims arising from intellectual property infringement.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Loss of profit, revenue, or business
• Loss or corruption of data
• Indirect or consequential damages
• Failures caused by third parties or client configuration

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

12. Indemnity

You agree to indemnify us against all claims, damages, and expenses arising from your use of the Service or breach of these Terms.

13. Data Protection

Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.

14. Confidentiality

Both parties agree to keep confidential information secure during and for five years after termination of services.

15. Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, power outages, or internet failures.

16. Termination

Either party may terminate for breach not remedied within five business days of written notice.

On termination, all hosted data is permanently deleted and cannot be recovered.

17. Miscellaneous

• No waiver: failure to enforce rights does not waive them.
• No assignment without written consent.
• No partnership or agency is created.
• Invalid clauses do not affect the remainder.

18. Governing Law

These Terms are governed by the laws of England and Wales. All disputes fall under the jurisdiction of the courts of England and Wales.