Privacy Policy

This Privacy Policy explains how Sure Host collects, uses, stores, and protects your personal data. It applies to our website, hosting services, web design services, and any related communication.

This policy should be read alongside our Terms of Service, which take priority where applicable.

1. Who We Are

Sure Host provides website hosting, email hosting, web design, and related digital services.

For data protection purposes, Sure Host is the “data controller” of the personal data you provide.

If you have any questions about this policy or your data, you can contact us using the details provided on our website.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Name, company name, and job title
Email address and telephone number
Billing and payment details (processed securely by third-party providers)
Account login information
Website, domain, and hosting configuration details
Support requests and correspondence
IP address and basic usage data

We do not intentionally collect special category data (such as health or biometric information).

3. How We Collect Data

Your data may be collected when you:

Sign up for hosting or web design services
Contact us by email, form, or support system
Make a payment or request an invoice
Use our website or hosted services

4. How We Use Your Data

We use your personal data to:

Provide and manage hosting and web services
Set up and maintain your account
Process payments and invoices
Respond to support requests
Communicate important service information
Improve our services and website
Meet legal and regulatory obligations

We do not sell your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – where processing is necessary to provide our services
Legal obligation – for accounting and regulatory requirements
Legitimate interests – to operate and improve our business
Consent – where you have explicitly provided it

6. Payments & Third-Party Processors

Payments are processed securely by third-party payment providers such as Stripe or PayPal. We do not store full card details on our systems.

We may also use third-party services for:

Hosting infrastructure
Email delivery
Backups and security monitoring
Analytics and performance monitoring

These providers process data only on our instructions and are subject to appropriate safeguards.

7. Cookies

Our website uses cookies to ensure it functions correctly and to analyse usage.

Where required, you will be given the option to accept or manage cookies via a cookie banner.

Full details are provided in our Cookie Policy.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data, including access controls, secure systems, and monitoring.

Data may be stored on secure servers within the UK or European Economic Area (EEA), or with trusted providers offering appropriate safeguards.

No system is completely secure, and we cannot guarantee absolute security of data transmitted online.

9. Data Retention

We retain personal data only for as long as necessary to:

Provide services
Meet legal, accounting, or tax requirements
Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details on our website.

11. Complaints

If you believe your data has been handled improperly, you have the right to complain to the Information Commissioner’s Office (ICO).

We encourage you to contact us first so we can try to resolve any concerns.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website, and continued use of our services indicates acceptance of the updated policy.